Purpose

The purpose of this policy is to ensure a safe, clean, and enjoyable environment for all guests and staff
within our playground facilities. This includes maintaining the safety of the play structures, the ball pits,
arcades, cafe and all shared spaces through consistent monitoring, cleaning, and enforcement of safety
rules. This policy applies to all guests, employees, contractors, and maintenance personnel who enter or
utilize Smiley facilities.

General Safety Guidelines

All children must be supervised by a parent, guardian, or authorized caregiver at all times.
Only children within the posted age and height limits may use specific play areas, including the ball pit.
Footwear such as hard-soled shoes, cleats, or heels is not permitted inside the play areas. Smiley brand
Socks MUST be worn at all times in required areas.
Running, rough play, pushing, or other unsafe behaviors are strictly prohibited.
Food, drinks, gum, and glass containers are not allowed inside play structures interactive games areas,
or the ball pit areas.
Staff reserves the right to remove any guest who disregards safety instructions or behaves in a way that
endangers others.

Ball Pit Safety

All guests must remove shoes, jewelry, and any sharp objects before entering the ball pit.
Children must enter and exit through the designated entry points only.
Diving or jumping headfirst into the ball pit is strictly forbidden.
Staff members shall conduct hourly visual checks to ensure no unsafe items or behaviors are present.
If a spill, injury, or contamination occurs, the ball pit will be temporarily closed for inspection and cleaning.

Weapons / Hazardous Items 

To protect our guests and staff, weapons of any kind are strictly prohibited within the facility. This
includes, but is not limited to:
Firearms, ammunition, or explosives.
Knives, blades, or cutting instruments (including pocket knives).
Tasers, pepper spray, or similar self-defense sprays.
Any objects that could reasonably be used to threaten, harm, or intimidate others.

Guests found in possession of prohibited items will be immediately asked to leave the premises, and law
enforcement may be notified as deemed appropriate.

Nightly Inspections and Debris Control

To maintain a clean and hygienic environment a comprehensive nightly inspection will be conducted by
designated staff members after closing.
During these inspections, the ball pit will be thoroughly checked for:

Foreign objects, trash, or debris.
Damaged or broken play ballss
Hardware and mounting malfunctions at connecting points.
Signs of contamination or unsafe materials.
Structural integrity of playground contructs.
reportedly missing items

Any debris or contamination will be promptly removed, and the affected area disinfected according to
cleaning protocols.
Records of each inspection shall be logged, signed by the supervisor on duty, and stored for a minimum
of 1 month.

Staff and Maintenance Responsibilities

All employees must complete safety training prior to working in or around the play areas.
Any safety concerns, maintenance issues, or rule violations must be reported immediately to a supervisor
AND manager.
Staff should maintain a friendly but firm approach when enforcing all rules.
Regular refresher training will be provided to ensure awareness of current best practices.

Enforcement

Failure to comply with this policy may result in denial of entry or removal from the facility. Repeat
violations or dangerous behavior may result in long-term suspension from the premises.

Last reviewed and updated 1/8/26